20 January 20262026 is the year of the Challenger. Procera Group is rewriting the Global BPO rulebook by blending the spirit of…
15 January 2026I have noticed a quiet shift happening in customer experience recently. You won’t see it in dashboards or automation roadmaps,…
16 December 2025For too long, businesses viewed outsourcing as a way to cut costs, centered purely on minimal spending, nothing more. You…
4 July 2025The retail world is all about the experience, and so are the challenges when it comes to truly exceptional customer…
13 May 2025Your contact centre is more than just a platform - it’s the heartbeat of your customer relationships. It is vitally…
17 April 2025Cash flow is an all-important concern for any US business. That goes without saying. So why does this matter? Well,…
10 April 2025Customer Value is the perceived worth that a customer sees in a product or service relative to its price. It…
3 April 2025The war for talent and major skills gap in the US is an issue for any company reliant on people…
27 March 2025Building trust and resilience in today’s business world can be challenging; And with business process outsourcing it has become even…
18 October 2024Let’s take a look at emerging outsourcing trends in the UK this coming year of 2025, and what to expect.…