Delivering BPO excellence since 1994
Delivering Business Process Outsourcing for comprehensive customer life cycle management, creating optimised customer connections for a brighter future.
clients worldwide and growing
3%
average agent attrition rate
cost efficencies versus onshore
improved customer satisfaction versus other partners
collection rate from default payers
Driven by excellence, defined by people
With three decades of expertise, Procera has been at the forefront of Business Process Outsourcing (BPO), redefining industry standards through innovation, efficiency, and a people-first approach. Since 1994, we have partnered with global clients to streamline operations, enhance customer experiences, and drive sustainable growth. Our commitment to excellence ensures that every interaction adds value - not just to businesses, but to the people behind them. Because at Procera, it all starts and ends with people.
Our Expertise
At Procera, we blend human connection with cutting-edge technology to deliver exceptional BPO solutions backed by over 30 years of expertise. Rooted in the South African spirit of Ubuntu – “I am because we are” – our team brings warmth, empathy, and resilience to every customer interaction, building trusted relationships and delivering measurable impact. With a strong work ethic, multilingual talent, and a passion for service, we go beyond outsourcing to become a true partner in your success.
CX Pro's
Customer Experience is our passion—we fuse human connection with technology to create meaningful interactions that drive loyalty and growth.
Learn moreCollection Pro's
Our Collection Gurus combine empathy, strategy, and tech to deliver ethical, effective debt recovery that builds trust and drives real results.
Learn moreTech Pro’s
Our Tech Pros drive tech-led BPO solutions using AI, omnichannel platforms, and analytics to boost efficiency, enhance experiences, and deliver results.
Learn moreBusiness Strategy
Pro Business is where opportunity meets strategy, driving sustainable growth through investments, partnerships, and industry collaborations.
Learn moreOur family of businesses
Our Values
At Procera, we believe in doing the right thing – always. Not because it’s easy, but because it’s who we are. Integrity shapes how we work, lead, and show up for our clients, people, and communities. We build trust through honesty, transparency, and authentic relationships – because true partnerships thrive on mutual respect and understanding. At the core, people matter most. More than numbers or transactions, our people and clients are why we exist. Their success drives us, their challenges motivate us, and their stories push us to go further. Innovation is in our DNA – we rethink, reinvent, and lead with a challenger mindset to create real impact and build brighter futures. This is Procera: enhancing the power of human connection.
Our Impact
Our story is woven with the threads of people, from nurturing young talent to supporting dedicated team members and impacting communities.
