Procera
Procera (pty) Ltd is a leader in the Business Process Outsourcing realm with over three decades of expertise. From our state-of-the-art head office based in South Africa, we service clients around the world with ease.
See all of our services below.
Customer Acquisition & Retention
Our strategies focus on acquiring new customers and retaining existing ones, driving growth and fostering long-term relationships for sustainable business success.
Customised B2B Digital Solutions
Tailored to your business needs, our B2B digital solutions empower your enterprise with innovative technologies and strategies to achieve digital transformation and drive growth.
Contact Centre Platform
Our cutting-edge platform offers comprehensive solutions for managing customer interactions, ensuring seamless communication and superior service delivery.
Customer Tracing
Our advanced tracing services enable you to locate and reconnect with lost or inactive customers, expanding your customer base and maximizing opportunities.
Customised Software Development & IT
We specialise in developing customised software solutions and providing IT services to optimise your business processes and enhance operational efficiency.
Accounts Receivable Management
Our expert team manages your accounts receivable efficiently, ensuring timely payments and maximising cash flow for your business.
Data & Analysis Services
Leveraging advanced data analytics, we provide comprehensive insights and analysis to drive informed decision-making and strategic business growth.
Business Intelligence Services
Unlock the power of data by providing you with actionable insights and intelligence to drive performance and achieve business objectives.
Customer Services
Our English-speaking South African team will handle your clients with care ensuring customer satisfaction and loyalty through personalised interactions and support.
Quality Assurance & Management
We uphold the highest standards of quality assurance and management, ensuring consistency, compliance, and excellence across all our services. (all calls recorded, mystery shopper research).
Software Solutions
Our software streamlines revenue processes, boosts efficiency, and delivers superior results. With AI decision trees, robotic automation, and sentiment analysis, we revolutionise debt collection strategies for sustainable growth and profitability.