News, Quality Assurance and Management
Upholding the highest standards with Quality Assurance & Management
27 November 2024
South Africa has a strong advantage for UK companies when it comes to successful Quality Assurance (QA) and management within the outsourcing space. Why is this? Well, several factors contribute to this growing trend. Some of the main benefits include cost-effective talent and skill sets, competitive labour costs, strong educational institutions, and extremely beneficial time zone advantages, to name a few. With that said, however it’s also imperative to note how we handle our operations – something that truly sets us apart.

The benefits of South African QA
Quality Assurance goes further than keeping things within timelines and budgets, it’s about the quality of service. This is the key to successful BPO and UK business outsourcing, because without it, your company won’t be meeting the expectations and standards you require; and that’s why UK companies trust Procera. We have decades of proven success and expertise, making us your best choice for BPO when looking to outsource to South Africa.
Pocera “enhances the potential of human connection.”
Our goal is in providing business process outsourcing that is focused on full customer life cycle management, improved customer relationships; QA testing, continuously upskilling and uplifting South Africans by onboarding new talent to further enhance our pool of expertise for a more positive future for all involved, and your UK business success.

Why use Procera’s Quality Assurance for your UK company?
Procera’s quality management system consists of a precise approach, using tools, methodology and expertise that meet UK guidelines and regulations with utmost professionalism and proficiency. We focus primarily on preventing risks that could hinder the standard of service in order to meet expectations and mitigate errors before they occur.

Procera’s proactive Quality Assurance and Management
At Procera, we maintain a proactive approach to improve our services in lieu of adjusting after the fact. One must be assured that the outsourcing services we provide are correct when they commence; which is why we spend a lot of time with our UK partners analysing various business touchpoints and aspects of your company’s operations to ensure excellence and successful client relationships. Customer satisfaction is our top priority. Your success is our success, so we ensure regular communication and identify room for improvement that in turn enhances your overall customer experience.
At Procera, we ensure quality assurance and management across all our BPO services – upholding the highest standards to ensure you receive the best QA and management that South African BPO has to offer. We use recorded calls and thorough mystery shopper research which allows us to maintain the consistency, compliance and exceptional service your business needs.
Rest assured that your dedicated expert team at Procera meets the highest industry benchmarks and regulatory requirements. Our clients gain trust from our careful and exceptionally meticulous approach to quality assurance, which improves the entire customer experience (CX) and journey.
Get in touch today and experience the next level of Quality Assurance & Management.
The only BPO partner you will ever need, quality guaranteed.