The war for talent and major skills gap in the US is an issue for any company reliant on people power. Finding and keeping the right staff for your US business comes with challenges and costs in an employee driven market. It is important to know how to save resources while still being able to provide your customers with the best service.
What is an employee-driven market?
Simply put, an employee-driven market is one in which workers in the industry have more power and influence on their working conditions, environment – and general job satisfaction. Businesses have to compete amongst each other for the most qualified and experienced staff. The shortfall in qualified and experienced workers, particularly in the US and the currently shrinking labour market, is one of the causes of this skills gap. The need for qualified workers amidst a recruitment crisis is rising across the board, especially in technological fields. This talent acquisition challenge is impacting businesses of all sizes.
Employees have more negotiating power and can secure better pay and benefits packages and flexible work schedules when demand exceeds the pool of available talent. This means each staff member has a higher cost to company; and therefore less cash in their budget for other important costs such as advertising. US businesses have to discover different ways to attract the best staff – this is where Procera comes in.
Outsourcing to a reputable US BPO provider like Procera alleviates this skill shortage while reducing costs and overheads. Procera has qualified and experienced staff members in various BPO services and areas of expertise that include:
- Customer Acquisition & Retention Strategies
- Customer Tracing/Debtor Tracing
- Accounts Receivable Management/Credit Control
- Expert Debt Collection Services/Commercial Debt Recovery
- Data & Analysis Services, Business Intelligence Services
- Customer Services and Quality Assurance & Management
Constant upskilling to stay ahead.
In rapidly changing industries there is a need for US companies to constantly upskill their staff to keep up with the competition. US businesses are focusing more on automation, cybersecurity, and compliance due to the rapid speed of technological innovations – and this is exceptionally more challenging in the UK BPO sector. This digital transformation requires specialized skills.
Finding and outsourcing staff with the right expertise in fields like statistics and analytics is one of the many challenges US businesses face in their quest for the right team to keep their business growing. When you choose Procera as your trusted BPO provider you gain the advantage of a highly qualified team, equipped with all the best software tools and without the cost of staff training. This reduces your hiring costs significantly.
Combat high staff turnover.
An employee-driven market results in high staff turnover. Workers in the US have greater freedom of choice in the job market nowadays. This means people can move between sectors much more easily, giving them more options. People no longer desire to spend their entire careers in one position or company; and while cross-skilling can benefit organizations, it also poses serious problems if there are too many open positions. This leads US companies to global outsourcing centres where most often, they don’t meet the requirements for quality and reliability that US businesses demand. Choosing Procera for your BPO partner will mitigate this risk, ensuring you are never understaffed – or underqualified. This provides business continuity and staffing stability.
Maintaining stability in a fluctuating talentpool.
In a demanding employee-driven market US businesses are having to prioritize employee engagement. This entails providing competitive pay and benefits, professional development opportunities, wellness initiatives, flexible work schedules, and inclusive workplace cultures for luring in and keeping employees.
Take the pressure off with Procera. By outsourcing essential operations like customer service and accounts receivables you can focus more resources on maintaining your team of professionals that handle your core business functions. This allows you to focus on your core competencies; knowing you are in expert hands.
Forget talent shortage in outsourcing with Procera.
It’s no secret that South African business outsourcing is a leading solution and a leading destination for US and global businesses who are actively seeking reliable and cost-effective outsourcing services. A few of the key BPO benefits you gain by partnering with us include:
- Significant cost savings and superior service (ROI)
- Better business performance is guaranteed
- Increase the profitability of your business (Revenue growth)
- Smooth, flawless onboarding with US businesses
- Talented professionals and skilled workforce able to handle complex tasks
- A strong understanding of Western business practices,
- including the nuances of US business culture
- Scalability and growth made easy for business expansion
Procera’s skilled workforce, supported by advanced technology and efficient processes, makes us a top-tier provider for US BPO services from our global operational center. One of the greatest benefits of South African BPO is our lower labour costs and a large, highly skilled and trained talent pool of professionals with strong technical and analytical skills. Our staff are always on-hand to get things done efficiently – Making Procera an attractive and beneficial option for many US businesses.