Top Outsourcing Trends In The UK For 2025 – Procera BPO
18 October 2024
Emerging BPO Trends In The UK
Let’s take a look at emerging outsourcing trends in the UK this coming year of 2025, and what to expect. Going into 2025, BPO is more relevant in the UK now than it has ever been, especially for businesses in the UK that are in need of efficiency, scalability, niche expertise or specialised skills. As a leading South African BPO partner, with over three decades of enhancing the potential of human connection through industry leading experience, Procera is set to chart this path by bringing new and innovative solutions to existing BPO services which best fit the needs of the UK market.
Emerging Trends of Hybrid Outsourcing Models
The trend towards hybrid outsourcing models in the UK continues to gain momentum, driven by the lasting impact of remote work. Synchronous remote and on-site services have become normalcy, especially in the UK due to the impacts of remote working. This approach is beneficial to United Kingdom businesses as it provides more flexibility that can help corporations to flexibly control their in-house specialists and outsourced consultants. Procera has adopted a hybrid model of professional, cost-effective services accompanied by an appreciation of the local business environment and practices for a smooth operation and continued success – leading the way in South African outsourcing.
Stronger Focus on Knowledge Process Outsourcing (KPO)
With the increasing trend towards high-level outsourcing in UK businesses, providers are being sought for far more than low-level functions. There is a great demand in Knowledge Process Outsourcing (KPO) which includes data analysis, research and strategic decision making. Procera’s concentration on KPO in BPO makes us a leader in providing other services such as market research and analysis to UK clients to create competitive advantages.
Procera’s BPO offering stands strong as a leading provider of KPO services in the UK due to our long-standing expertise and proven track record of success.
Scalability with On-Demand Talent
There is a need for outsourced, comprehensive, customer acquisition and customer lifecycle management solutions that can handle high volumes of work at short notice – especially for UK based firms. Procera provides clients’ flexible, on-demand staffing solutions to expand their capacity so that businesses can expand their capacity without the costly outlay of recruiting people on a permanent basis. For instance, we have a strategic currency rate to other countries and will always have a quality English-speaking (and multilingual) human resource capable of providing professional knowledge in services such as contact centre platforms with fluency and all the necessary skills to meet the UK market demands to scale at reduced costs.
Talent Deficit and Skills Deficiency
With the UK facing talent deficit, especially in the technology and customer service markets, outsourcing has always been and is the best strategic option. Many factors play into this such as demographic shifts, rapid technological advancements, and increased competition for skilled workers.. The advantage of South African based outsourcing in BPO solves this by providing a skilled workforce. Due to this, Procera is able to provide UK businesses with a skilled workforce from South Africa, thereby filling the talent gaps quickly and maintaining business continuity without compromising on the quality of the workforce. Companies seek to deliver services elsewhere at the same level they do in the UK – and this is where we excel.
Regulatory Compliance in UK BPO
Regulatory compliance for BPO in the UK has changed, and does change. It will always be subject to change. This means businesses who are outsourcing professional skills have to ensure that they have updated knowledge of the existing laws especially to the field requiring it such as the financial and the medical field. UK-centric compliance regulations include protection laws; And by having a proper understanding of the laws, one is assured that Procera’s services adhere to the rules with utmost professionalism, always.
Ethical Outsourcing and Sustainability
To complement the need for better service delivery, another BPO trend we see on the rise is both sustainability and ethics, now incorporated into many UK companies’ business strategies. Our company’s coverage of ethical outsourcing indicates that Procera will uphold fair labour conditions as well as have an ethical and meticulous method of operation. Procera promotes a healthy, happy work environment for employees to ensure increased performance and client satisfaction, maintaining the best BPO solutions South Africa has to offer.
Diversity and Inclusion in BPO
Many UK companies are ensuring that ethnic diversity is represented in outsourced teams. This is because diversity and inclusion lead to better creativity, innovation, and problem-solving. Procera has a rich culture of diversity in its working environment resulting in better creativity and innovation, placing us in the best place to support forward thinking UK organisations. Diversity and inclusion is a factor that is highly complemented by South Africa’s rich and diverse cultural history, with world-renowned progress and success in this space.
AI-Enhanced and Automation Integration in BPO Services
UK businesses are increasingly adopting AI and robotic process automation in their businesses to deal with rising, repetitive tasks. Procera’s agile integration of new AI-enhanced features cuts down on expenses and makes business processes smoother by eliminating elements of support and data input using features like advanced AI-enhanced decision trees. The advantage here is that mundane and tedious tasks can now be automated remotely, and access the full human potential that South African BPO provides.
Gain advantageous access to highly skilled, trained professionals that have more time and knowledge to focus on more complex business operations from customer service, data analysis through advanced data analytics and IT support that supersede other regions in terms of quality, proficiency, and cost-effectiveness.
When is Outsourcing at its Best?
Outsourcing is most appropriate in situations where a business organisation aims at scaling processes, cutting costs or accessing skills that the organisation does not possess. These benefits are scaling businesses to reach a wider global audience with the same quality, delivery and expertise that they provide on a day to day basis, both locally and internationally.
It’s no longer simply about cost-cutting, but being able to run a company outside of current limitations; And still able to meet the demands and expectations of clients and increase customer satisfaction for your UK business’ success.
In organisations handling data and analysis, customer services or IT support staffing, outsourcing enables UK businesses to have access to the best technology and talented personnel without investing deftly on having internal staff. With Procera you are provided with complete end-to-end services that are specific to your business needs – Right from the procurement and administering of contact centre platforms to advanced analytics and the claiming of quality assurance management.
No two businesses are the same, and that is why Procera’s dedication to success falls into a diverse pool of skilled success that tailor our solutions to individual business needs.
Procera is a Business Process Outsourcing (BPO) company that has been serving its clients for over 30 years now and understands the requirements of the international market making it the perfect match for current BPO trends in the UK.
Procera makes a point of being the right outsourcing partner for UK companies because of our quality services and the enhanced focus on customer lifecycle management.
Why is The UK Becoming ‘Addicted’ to Outsourcing?
Outsourcing has become one of the operations strategies most adopted by companies irrespective of their sizes whether in the UK or any other country. Today’s business involves outsourcing in customer services, debt collection, and its services as a way of keeping the businesses flexible and lean and accessing highly specialised skills.
The trend is clear: In 2024, UK businesses have shifted their planning and performance to increase their productivity along with efficiency, value for their products and service delivery to customers.
In this sense, Procera is consistently in line with these objectives. Under current economic conditions in the UK relating to cost-cuts, outsourcing in South Africa offers a comprehensible cost-saving advantage; Which when combined with high levels of service that Procera can offer, is undeniably your best choice for BPO services.