Soaring on wings with eagles. Procera and the USA.
11 June 2025
Procera and the USA. We’re Stronger Together.
Procera believes in transparent communication and constant commitment to our clients. You might be seeing a lot of chatter out there, and it’s natural to ask, “What does this mean for my business, especially partnering across the globe?”
We want to assure you that our operations in South Africa are always “business as usual,” and in fact, we’re even enhancing our services to deliver even more exceptional results for you – even at the time of writing this article. Our teams bring a unique blend of warmth, empathy, and resilience to every customer interaction. It’s the very essence of the “Ubuntu” spirit that guides us – “I am because we are.” Our commitment is well-built and nothing short of exceptional, from getting new customers to recovering debt, mastering customer lifetime cycles, and everything in-between. We’ve been at the top of this game for 30 years now – changing how BPO services are done.
Decades of reliability and tangible results.
We offer the perfect blend of people and technology. Our teams are constantly innovating, using cutting-edge AI, omnichannel platforms, and analytics to make an impact and enhance customer experiences. The technology we use enhances the human connection, but it doesn’t replace it. Our Collection Gurus, Tech Pro’s, CX Pros and Business Strategists are a testament to this beautiful synergy.
Our people-first approach.
We constantly invest in our teams to create a culture of excellence and integrity. Our remarkably low 2% attrition rate in South Africa is a direct result of this commitment. Our stable workforce and stability directly translates to consistent, high-quality service for you.
Three decades of unrivalled expertise.
Since 1994, we’ve been through various global arenas, always emerging stronger and more agile. Our 30+ years of active leadership in the BPO industry has equipped us with the experience; and proven resilience to adapt and prosper always. We consistently deliver results – like our 93% collection rate from default payers, and over 30% agent cost reduction compared to onshore.
Uninterrupted service.
Our focus is always on delivering measurable impact and real results for your business, demonstrated by a 25% improvement in operations and technology efficiencies. This relentless dedication defines our shared success.
New connections. Real humans.
We’re thrilled that we recently teamed up with JMB Global. As our US partners, Janice Boyd handles introductions to clients in the US, working very closely with our in-house team to maintain strong, trusted client relationships and exceptional customer experience.
South Africa is the smarter choice for the USA.
Our diverse, highly skilled, English-speaking workforce are well versed in American business culture. They’re also skilled in the art of true empathy and language nuances. This positions Procera as an inherently stable and high-performing partner, guaranteeing consistent, high-quality output for our global partners.
It all starts and ends with people – Building a brighter future together.
Our long-term success is made possible through our flexible approach, brilliant team, and our dedication to your success, “Your success is our success”. We’re genuinely excited to build even stronger relationships with our clients in the USA.