Compliance Monitor
1 July 2024
Department:
Compliance
Position:
Compliance Monitor
Start date:
-
Fixed term:
Permanent
Reports to:
Deidre Miller
Purpose of the job:
To support the Group Compliance in the enablement of the Compliance and Risk Management Framework and assist business in meeting its ISO and PCI certification objectives.
Minimum qualifications and experience:
- Matric
- Previous experience in a Contact Centre.
- Previous experience in a BPO environment.
- Appropriate tertiary degree or compliance certificate
- Previous Internal Audit / Compliance monitoring experience
- Excellent MS office skills (with advanced excel skills)
- Previous compliance / audit experience in an ISO certified business environment advantageous.
- Previous experience working within a regulated environment
Job responsibilities:
• Support the Compliance Department maintaining a Compliance Framework that meets the needs of the business.
• Support the Compliance Department in maintaining and implementing the Risk Management Framework.
• Execute regulatory compliance breach management and follow-up processes for the business to address the identification, analysis, and resolution processes to be followed as well as escalation procedures.
• Assist business with the ISO and PCI certification requirements.
• Internal audit of the ISO framework across all certified business units.
• Ensure reviews are of a standard suitable for regulatory and/or internal or external audit review.
• Validate document and evidence details of all investigations and findings.
• Training staff internally so that they are aware of the compliance and data privacy policies and processes.
• Actively monitor and research regulatory development across the various countries in which the business operates.
• Perform compliance monitoring reviews to provide assurance to relevant boards and sub-committees on the adequacy of systems and controls in the business, including adherence to regulatory requirements.
• Manage and drive compliance awareness.
• Implement monitoring plans to assess the efficiency of compliance controls and assist with the enhancement of procedures and controls.
• Drafting of internal Compliance monitoring reports.
• Continuously develop and improve the monitoring methodology and overall approach.
• Participating in further project work.
• Manage Conflicts of Interests Register
• Drive continuous improvement across the business adding value to improve regulatory and customer outcomes.
Competencies required:
- Strong command of English (written and verbal).
- Ability to engage stakeholders at junior and senior levels.
- Able to work on own initiative, multi-tasking, and prioritising workload.
- Able to work independently with minimal supervision.
- Highly process-driven and have a passion for creating effective systems.
- Strong work ethic
- Strong attention to detail
Profile:
–
FAIS or NON FAIS:
-
Salary, incentives & commissions:
-
Working hours:
Monday – Friday
To apply, please forward CV and covering letter explaining how your aspirations, skills and experience match the role requirements to: compliance@proceragroup.co.za
Job Application
To apply, please upload your CV and covering letter explaining how your aspirations, skills and experience match the role requirements.