8 July 2025At Procera, we know that as a US BPO provider, it is your mission to provide your clients with the…
4 July 2025The retail world is all about the experience, and so are the challenges when it comes to truly exceptional customer…
11 June 2025Procera believes in transparent communication and constant commitment to our clients. You might be seeing a lot of chatter out…
10 June 2025Let’s cut to the chase, if your team feels like they’re simply cogs in a machine, they’ll act like it.…
5 June 2025Let's begin with what FCR actually is. First Contact Resolution (FCR) measures how many customer inquiries whether via phone, email,…
27 May 2025There are a wide range of BPO services available to help your business save money while offering your customers the…
9 May 2025It stands to reason that for any US BPO provider, the emphasis should be on a customer-centric approach and a…
17 April 2025Cash flow is an all-important concern for any US business. That goes without saying. So why does this matter? Well,…
10 April 2025Customer Value is the perceived worth that a customer sees in a product or service relative to its price. It…- 3 April 2025The war for talent and major skills gap in the US is an issue for any company reliant on people…