19 September 2025Customer experience (CX) in the Business Process Outsourcing (BPO) industry is changing, and it's happening faster than ever. For years,…
15 September 2025In the real world, "good enough" just doesn't cut it anymore, especially when it comes to how businesses interact with…
4 July 2025The retail world is all about the experience, and so are the challenges when it comes to truly exceptional customer…
5 June 2025Let's begin with what FCR actually is. First Contact Resolution (FCR) measures how many customer inquiries whether via phone, email,…